Customer Service FAQ's

Wednesday 08 September

Kenneth Button

"These Days most of the clogging is around the check-in lines, The main thing for off-site check-in is a case of convenience."

Paul Pusateri

"When this idea came across my desk it was a no-brainer. We believe this just provides another convenience to out customers." Sr. V.P. Venetian Hotel

Laura Adams

"The bags to go service is all about convenience for our customers, the service has the added benefit of shortening airport lines and improving baggage operations behind-the-scenes." Director of Central Baggage Services, Southwest Airlines

Check out the Transportation Security Administration's website for the most up-to-date answers to your security related questions.

1.	What is Bags To Go?
2.	How much does it cost to use the offsite baggage check-in service?
3.	What airlines participate in the Bags To Go off-airport check-in service?
4.	Where is this service offered?
5.	How long do I have to check my bag before my flight leaves?
6.	May I have my friend check my bag for me?
7.	Can I check my bags if I have a paper ticket?
8.	What if my reservation requires screening from a TSA agent?
9.	How far in advance may I check my bags?
10.	What if my bag weighs more than 50 pounds?

1.	What is Bags To Go? Bags To Go is a convenient service that allows customers of participating airlines to check-in their baggage and receive their boarding pass at off-airport locations.

2.	How much does it cost to use the offsite baggage check-in service? There is a fee of $20 per person to have up to two bags checked. Additional airline fees may still apply for additional, excess, overweight, and oversized bags. Please check with your airline for their current baggage handling policy.

3.	What airlines participate in the Bags To Go off-airport check-in service? Please see our Airlines page for the most up-to-date list of participating airlines.

4.	Where is this service offered? As of Sept 2008, service is currently being offered in Las Vegas and Fort Lauderdale, with plans to offer service in Miami

5.	How long do I have to check my bag before my flight leaves? Please reference the chart below.

6.	May I have my friend check my bag for me? All Customers must check in in person and must present a valid government issued ID at the time of checkin (Drivers License, Passport, etc.).

7.	Can I check my bags if I have a paper ticket? The reservation must be Ticketless (e-ticketed).

8.	What if my reservation requires screening from a TSA agent? To use the service, Customers must not be selected for additional screening by the TSA.

9.	How far in advance may I check my bags? Please reference the chart below.

10.	What if my bag weighs more than 50 pounds? Please reference the chart below.